The Business Collaboration Assessment (BCA) is an instrument to monitor customer/supplier collaboration on a regular basis. It indicates where and when quality issues must be dealt with, before they escalate, or confirms that collaboration is alright and which opportunities might exist to get even more business value from the collaboration. With a 56-item questionnaire about the essence of collaboration, completed by both customer and supplier, the BCA provides insight in the health of the collaboration, including risks and threats, recommend- ations for improvements and opportunities to increase business value from the collaboration. Analysis results are presented in a
report in text and consolidated in a spidergram. The BCA increases the productivity of programmes, and helps to bring down the hard-Euro or Dollar costs of programme failure and conflicts. It reduces the cost associated with budget overruns, late and unsatisfactory delivery, claims and legal assistance. Unlike other assessment tools that look at B2B collaboration, the BCA suggests what to do to improve collaboration. It also looks at all parties involved in collaboration, instead of taking a one-sided perspective, and takes perceptions into account as well as facts. And it looks at the past and present of the relationship, as well as the future, predicting potential troubles ahead.