IT customer/supplier relationships often run into difficulties. They usually are complex and (potentially) generating conflicts. Contrasticon may act as an independent and impartial mediator between parties. We prefer to follow a special approach for solving complex problems: Computer Mindmapping with Groups. Computer Mind Mapping with Groups is a way to facilitate group discussions using Mind Maps that are made simultaneously on a computer and projected on a large screen. This approach combines attention for process and relationships with a facts based problem solving.
It achieves two objectives at the same time. First on the content side it creates an understanding of a problem situation that is shared between group members. This then is the starting point to generate concrete solutions by parties working together. This approach also contributes to building or restoring a relationship, precisely through the process of creating insight and solutions together. Contrasticon also uses Computer Mindmapping with Groups when solving other types of group problems, such as bottleneck analysis, stakeholder- and interest analysis.